This privacy policy explains how we handle your personal data and uploaded media. We’re committed to keeping your information safe, secure, and private—just the way it should be!
Contact us anytime:
https://www.pixelunion.eu
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Need to reach our Data Protection Officer? You can do so via Contact Us.
TL;DR: Key Points of Our Privacy Policy
An “installation” is your personal space on our platform. It’s a separate instance of the Immich platform created just for you. Each installation is fully contained within your account, ensuring your data and media stay private and secure.
We handle two types of data to provide you with the best experience:
This includes information you provide to us or that we collect to deliver our services. Examples include:
We use this data for things like managing your account, processing payments, and making sure our platform works smoothly.
This is your photos, videos, and other media files.
Our facial recognition feature works entirely within your account. It’s private, secure, and never shared with anyone else.
Your uploaded media is sacred to us. We don’t share, view, or access it unless you give us permission. The only exceptions are:
For more details, check out our Terms of Service.
We process your personal data to:
We keep your personal data (not your uploaded media) only as long as necessary. Typically, this means up to 1 year after you stop using our services.
We only share your personal data with trusted third parties when it’s necessary to fulfill our agreement with you or comply with legal requirements.
Your uploaded media is the heart of our service. We process it to provide you with the features you love, like secure storage and easy access.
We retain your uploaded media for up to 30 days after you delete your installation. This gives us time to resolve any issues or recover data if needed. After that, it’s permanently deleted.
We mean it: your uploaded media is never shared with anyone, ever.
We work with trusted third-party services to keep things running smoothly. These include payment processors, email services, and customer support tools. But don’t worry—we only share the bare minimum needed for these services to do their job.
For more details, feel free to Contact Us.
You’re in control of your data! You can:
Just send us a request via Contact Us. To verify your identity, include a copy of your ID (with sensitive details like your photo and ID number blacked out). We’ll respond within four weeks.
If you’re not happy with how we handle your data, you can file a complaint with the Dutch Data Protection Authority: https://autoriteitpersoonsgegevens.nl/en.
We don’t track you or collect data for marketing, however we do measure anonymous visitors on our homepage. The only cookies we use are functional ones to keep the platform running smoothly. No ads, no profiling—just a seamless experience for you.
Our service isn’t for kids under 16. If we accidentally collect data from someone under 16 without parental consent, we’ll delete it ASAP.
If you think we’ve collected data from a child, please let us know via Contact Us.
We may update this policy from time to time to reflect changes in our services or legal requirements. If we make significant changes, we’ll let you know with a prominent notice or an email.
Stay informed by reviewing this policy periodically. Your continued use of our services means you’re cool with any updates.
Got questions? We’re here to help—just Contact Us.