---
title: "Troubleshooting"
description: "Common issues and how to fix them"
url: "https://pixelunion.eu/help/other/troubleshooting/"
weight: 1
---


Having issues? Here are solutions to common problems.

## Login issues

### Can't log in

- Double-check your server URL (it should be `https://yourname.pixelunion.eu`)
- Verify your username and password
- Clear your browser cache and try again

### Forgot password

Contact our support team at support@pixelunion.eu to reset your password.

## Upload issues

### Uploads are slow

- Check your internet connection
- Try uploading smaller batches
- Use the desktop CLI for large uploads

### Upload fails

- Make sure the file format is supported
- Check whether you have enough storage space
- Refresh the page and upload again

## Mobile app issues

### The app won't connect

- Check that the server URL is correct
- Check whether you're on the same network
- Try disabling your VPN if it's enabled

## Still need help?

Visit our [support page](/support/) to contact our team.