Troubleshooting

Having issues? Here are solutions to common problems.

Login Issues

Can’t log in

• Double-check your server URL (should be https://yourname.pixelunion.eu)
• Verify your username and password
• Clear your browser cache and try again

Forgot password

Contact our support team at support@pixelunion.eu to reset your password.

Upload Issues

Uploads are slow

• Check your internet connection
• Try uploading smaller batches
• Use the desktop CLI for large uploads

Upload fails

• Ensure the file format is supported
• Check if you have enough storage space
• Try refreshing the page and uploading again

Mobile App Issues

App won’t connect

• Verify the server URL is correct
• Check if you’re on the same network
• Try disabling VPN if enabled

Still Need Help?

Visit our support page to contact our team.