General FAQ

Common questions about PixelUnion, our company, and how to get support.

What is PixelUnion?

We are a privacy-first photo storage platform tailored for European consumers, offering a secure and private alternative to major tech platforms.

In light of recent geopolitical developments between the United States and Europe, the need for robust European solutions has become evident. We were created to address this gap, providing a reliable and privacy-focused option for photo storage within the EU.

Where are you based?

We are based in Alkmaar, The Netherlands, and comply with Dutch and EU data protection laws.

Who runs PixelUnion?

PixelUnion is led by a team with extensive experience in the hosting sector, IT, and storage solutions. We are a company based in the Netherlands. For more information, visit the About PixelUnion page.

Are you GDPR-compliant?

Yes, we fully comply with GDPR regulations to protect your personal data.

How can I contact support?

You can reach out to our support team via the Contact Us page.

How quickly will I get a response from support?

We aim to respond to all support tickets within 24 hours. Our team monitors requests throughout the day to ensure you get timely assistance. If your issue is urgent, please mention it in your message so we can prioritize your request.