Frequently Asked Questions

General

What is PixelUnion?

PixelUnion is a European photo and video storage service built on the open-source Immich platform. We provide a privacy-focused alternative to services like Google Photos.

Where is my data stored?

All your data is stored on servers located in Europe, ensuring GDPR compliance and data sovereignty.

What file formats are supported?

PixelUnion supports all common photo and video formats including:

• Photos: JPEG, PNG, HEIC, RAW formats
• Videos: MP4, MOV, AVI, and more

Pricing

How much storage do I get?

Check our pricing page for current storage plans.

Can I upgrade my plan?

Yes! Contact support to upgrade your storage plan at any time.

Privacy

Is my data encrypted?

Yes, all data is encrypted in transit and at rest.

Do you use AI on my photos?

AI features like face recognition run locally on your device or our servers - your data is never sent to third parties.