Enable Two-Factor Authentication (2FA)

Two-factor authentication adds an extra layer of security to your PixelUnion account. Even if someone knows your password, they won’t be able to access your account without the second factor.

What is Two-Factor Authentication?

Two-factor authentication (2FA) requires two things to log in:

1. Something you know – your password
2. Something you have – a code from an authenticator app on your phone

How to Enable 2FA

Follow these steps to enable two-factor authentication:

Step 1: Access Account Security

1. Go to the PixelUnion Account Security page
2. Log in with your username and password

Step 2: Set Up Authenticator App

1. In the Signing In section, find Two-Factor Authentication or Authenticator Application
2. Click Set up Authenticator Application
3. You’ll see a QR code on your screen

Step 3: Scan the QR Code

1. Open your authenticator app on your phone (see recommended apps below)
2. Tap the + or Add Account button
3. Select Scan QR Code
4. Point your phone’s camera at the QR code on your screen

Step 4: Verify and Save

1. Enter the 6-digit code shown in your authenticator app
2. Click Verify or Save
3. Two-factor authentication is now enabled!

Recommended Authenticator Apps

You can use any TOTP-compatible authenticator app:

• Aegis Authenticator (Android) - Open source, free
• 2FAS (iOS/Android) - Open source, free
• Google Authenticator (iOS/Android) - Free
• Microsoft Authenticator (iOS/Android) - Free
• Authy (iOS/Android) - Free

We recommend open-source options like Aegis or 2FAS for better privacy.

Backup Codes

After enabling 2FA, make sure to save your backup codes:

1. Go to Account Security → Signing In
2. Look for Backup Codes or Recovery Codes
3. Download or write down these codes
4. Store them in a safe place

⚠️ Important: Backup codes can be used to access your account if you lose your phone. Keep them secure!

Logging In with 2FA

Once 2FA is enabled:

1. Enter your username and password as usual
2. Open your authenticator app
3. Enter the 6-digit code shown in the app
4. Click Verify to complete login

Disabling 2FA

If you need to disable two-factor authentication:

1. Go to Account Security
2. Find the Two-Factor Authentication section
3. Click Remove or Disable
4. Confirm your choice

Lost Your Phone?

If you’ve lost access to your authenticator app:

1. Use one of your backup codes to log in
2. Go to Account Security and set up a new authenticator
3. If you don’t have backup codes, contact support

Need Help?

Having trouble setting up 2FA? Contact our support team for assistance.