Account FAQ

Common questions about managing your PixelUnion account, subscriptions, and account settings.

How can I delete my account?

We’re sorry to see you go. To delete your account:

1. Click on your account icon in the top-right corner of the screen.
2. Select Billing from the dropdown menu.
3. Cancel your subscription via the billing portal.

Once your subscription period ends, your account will become inaccessible and will be scheduled for deletion.

If you change your mind before the deletion date, feel free to reach out to our support team.

What happens if I delete my account?

We store two types of data for which we have separate retention periods:

• Personal data: Like your name, email address or phone number
• Uploaded media: The media you have uploaded to our platform

We keep your personal data (not your uploaded media) only as long as necessary. Typically, this means up to 1 year after you stop using our services.

We retain your uploaded media for up to 30 days after you delete your installation. This gives us time to resolve any issues or recover data if needed. After that, it’s permanently deleted.

How do I update my subscription?

To update your subscription, click your account icon in the top-right corner, then select Billing from the dropdown menu.

Alternatively, you can go directly to the billing page using this link:
Manage your subscription

Does PixelUnion offer a family plan?

Yes and no. We don’t offer a separate paid family plan (we’re not Netflix), but all our subscriptions include family features.

You can invite family members or friends to join your domain by creating individual accounts for them within your subdomain.

Here’s how:

1. Click on your account icon in the top-right corner of the screen.
2. Select Administration from the dropdown menu.
3. From there, you can create new user accounts for your family or friends. These accounts will have access to your storage but with their own login and interface.

Why do you require a phone number when signing up?

We aim to be as privacy-friendly as possible, and that’s why we only ask for your email address and phone number when you sign up. We believe this minimal data collection helps protect your privacy while still allowing us to offer our services effectively.

A service like PixelUnion, especially with a free tier, can unfortunately attract abuse. While not foolproof, requiring a phone number acts as a small but important barrier to deter misuse and spam. It’s a way for us to add a layer of verification without asking for extensive personal details. We genuinely believe that using a phone number is a relatively privacy-friendly option for us to gather essential user information and help maintain a secure environment for everyone.

Furthermore, we plan to use this phone number for future cases where verification might be required, ensuring the security and integrity of your account and our services.